Dynamics 365.
We help businesses to lower costs and grow customer relationships with Dynamics 365. As a leading Microsoft partner, we can deploy the platform in days, giving you a cloud-based CRM tailored to your needs and goals.
Recognised for our exceptional service and groundbreaking solutions with Microsoft technologies, we are proud to be named Microsoft’s UK Services Partner of the Year for 2024. Get in touch to find out more about available funding.
What is Dynamics 365?
Dynamics 365 is a suite of cloud-based business apps that combines CRM and ERP capabilities into a unified platform. Combining these capabilities lets organisations share data between various business tools to enhance productivity.
Microsoft Dynamics 365 is the next generation of intelligent business applications hosted in the Cloud, that brings together a unique set of capabilities for businesses and provides your staff with the practical tools for being more productive, enhancing relationships, and most essentially ensuring more business wins.
Benefits of Dynamics 365 CRM.
Powerful. Intuitive. Adaptable. Affordable.
Microsoft Dynamics 365 from ANS brings enterprise grade CRM to SMBs.
Enhanced customer relationships.
Get a CRM that builds better customer relationships; forecasts and manages sales pipelines; and reveals your next growth opportunities.
Seamless integration.
Microsoft designed Dynamics 365 to slot neatly into place alongside Office and Teams. Move frictionlessly between all three.
Dynamics 365 apps
We will help you innovate with Dynamics 365 apps tailored to the needs of your teams. Each application integrates with Outlook, Teams and other Microsoft business applications to seamlessly connect your processes.
Dynamics 365 Sales
Boost your performance with Dynamics 365 Sales from ANS. Our implementation approach for SMBs takes days, not weeks, reducing risk and costs. Let us help you achieve your sales goals affordably and efficiently.
Dynamics 365 Customer Service
Elevate your customer experience with ANS and Dynamics 365. Our accelerated deployment simplifies CRM and automates processes, reducing risk. Empower agents to resolve cases faster and delight customers with ease.
Dynamics 365 Marketing
Transform your marketing with personalised content using Dynamics Marketing to engage your prospects and customers one-on-one and at scale. ANS will help you quickly get started to run campaigns that drive growth.
Dynamics 365 Field Service
We help organisations increase the efficiency of their service teams by using Dynamics 365 Field Service to maximise resource productivity and deliver connected customer experiences.
Dynamics 365 for Charities
ANS implement a flexible, simple-to-use Dynamics 365 charity CRM that will help you manage your operations efficiently and increase social impact.
Dynamics 365 for Training Providers
With our flexible CRM, managing your courses and bookings has never been easier. Course Manager from ANS replaces spreadsheets and multiple apps with a single, and highly scalable cloud solution.
We make Dynamics 365 work your way.
As a Microsoft Solutions and Inner Circle Partner, we know how to deliver Dynamics 365 CRM. We’ve done it for thousands of companies. We combine this experience with 20+ years of
expertise serving over 5000 SMBs every year to create the best Dynamics 365 solutions for companies like yours.
Microsoft’s top 1% of worldwide partners.
Our accreditations put us in the top 1% of Microsoft partners, globally. You get on-tap access to our deep knowledge and the latest best practices.
Up and running in days.
No long scoping sessions. No complex documentation. We deploy your Dynamics environment quickly and cost-effectively. And you’ll stay up-to-speed throughout.
Managed Services
Our UK based managed services are endlessly flexible. We’ll answer questions. Fix issues before they arise. And evolve your Dynamics set up to mirror your business’s evolution.
Unlock greater value from the Dynamics 365 managed services with us.
- Minimise downtime with expert help to resolve any Dynamics 365 questions and issues.
Grow and expand your system using inclusive consultancy hours to make changes and receive advice from our experts. - Quickly add more capabilities using our library of apps, connectors and other packaged solutions.
- Increase Dynamics user knowledge by scheduling training sessions or accessing our on-demand eLearning resources.
- Use our advisory services to access a wide pool of skills and talents across Microsoft Business Apps when you need them.
Our Dynamics 365 customers
Dynamics 365 has more than lived up to our expectations. We have far greater clarity across the business and we are very confident to have a platform that is scalable and will continue to support us as we grow.
Alan Hyde
Operations Director
DDC Dolphin
Our technology partners
We are in the top 4% of Microsoft accredited partners in the world and fully accredited as a Microsoft Inner Circle Partner for Business Applications.
Dynamics 365 success stories.
Learn how ANS helps organisations get the most from Dynamics 365.
Customer Story
Empowering the Patient Advocacy Service with Dynamics 365: a journey with ANS
Customer Story
Age UK Islington modernises its CRM system with Dynamics 365
Customer Story
Future Fit Training adopts Dynamics 365
View our dynamics brochures
Why move to dynamics 365 sales?
Innovate and thrive with ANS and Microsoft Dynamics 365.
Accelerate growth with Dynamics 365 CRM.
Microsoft Customer Insights Journeys.
Transforming Customer Service with Microsoft Dynamics 365.
Maximise the value of Dynamics 365 and Power Platform with ANS managed services
FAQs: Dynamics 365
Is Dynamics 365 an ERP or CRM?
Microsoft Dynamics 365 consists of both ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) applications.
These two applications work together to give organisations an end-to-end view of the customer journey.
- The CRM programme focuses on managing customer relationships, sales, marketing, and customer service.
- The ERP programme helps your organisation manage its back-end operations, including finance, supply chain, inventory, human resources, and production.
As a Microsoft Solutions Partner for Biz Apps, ANS has rolled out Dynamics 365 for thousands of companies.
ANS also provides Dynamics 365 managed services to oversee Dynamics operations and guide your organisation to success with UK-based tech support and consultancy.
What are the main modules in the Dynamics 365 CRM application?
The main modules in Dynamics 365’s CRM application include:
- Sales: Manages customer relationships and drives sales.
- Customer Service: Enhances customer support and satisfaction.
- Field Service: Provides tools for field workers and on-site services.
- Marketing: Helps with campaigns, customer journeys, and lead generation.
ANS also offers CRM modules for charity organisations and training providers, depending on your organisation’s needs.
Is Dynamics 365 cloud-based or on-premises?
Dynamics 365 is primarily cloud-based, though on-premises options may be available. The cloud based-version is a SaaS model, so it is hosted by Microsoft (not ANS).
ANS deploys cloud-based Dynamics 365 due to the speed, security, and scalability of cloud hosting.
How does Dynamics 365 integrate with other Microsoft products?
Dynamics 365 integrates seamlessly with other Microsoft tools like Microsoft Office and Teams, helping to keep data updated throughout your workforce’s communications.
Dynamics also integrates with other Microsoft products like Azure, Power Platform, and LinkedIn. This gives you better collaboration, analytics, and insights across applications.
ANS can help you deploy Dynamics 365 and integrate it with existing Microsoft products in your organisation to maximise efficiency.
What industries can benefit from Dynamics 365?
Dynamics 365 is designed for various industries, including manufacturing, retail, healthcare, finance, the public sector, not-for-profit organisations, and more.
If you’re an organisation that handles data (basically all of them) then there’s a strong chance that you can gain efficiencies from Dynamics 365.
With both customer-facing CRM and back-end ERP solutions, Dynamics 365 can transform your business from end to end.
Book in a call with ANS to find out how Dynamics could help take your organisation to the next level.
Do I Have to Learn Coding for Dynamics 365?
No, you don’t need to learn coding for Dynamics 365 as a user. Dynamics 365 is a Low Code solution, so it’s designed for users with no coding experience.
The interface is designed to be simple and easy to use, similar to other Microsoft products like Office 365 and Teams.
What is the Power Platform, and how does it work with Dynamics 365?
The Microsoft Power Platform is a Low Code solution that gives your team the ability to create custom apps tailored to their needs without coding expertise – hence the name “low code”.
Power Platform solutions include:
- Power BI
- Power Apps
- Power Automate
- Dataverse
These tools help extend Dynamics 365 by enabling users to create custom apps, automate workflows, and generate reports without needing advanced technical skills.
Can I customise Microsoft Dynamics 365?
Yes, you can customise Microsoft Dynamics 365.
You can configure workflows, build custom apps using Power Apps, and adjust fields and processes to fit your business needs.
ANS’s award-winning technicians can help you customise Dynamics 365 to maximise your benefits and efficiencies.
How does Dynamics 365 improve customer engagement?
Dynamics 365 improves customer engagement through its CRM via:
- Centralising customer data
- Tracking interactions
- Providing insights
- Delivering personalised experiences to customers
- Integrated reporting
Your staff can manage relationships and improve customer satisfaction, seeing the entire customer journey and pain points from end to end.
This data makes it easier to customise the customer journey and improve relationships at a one-on-one granular level.
Is Dynamics 365 secure?
Yes, Microsoft Dynamics 365 is secure.
Dynamics is built on the Microsoft Azure cloud platform, which includes advanced security features like encryption, role-based access, and compliance with global regulations like GDPR.
ANS’s Dynamics 365 managed services are overseen by UK-based security experts, giving you extra peace of mind.
How can Dynamics 365 help with business automation?
Dynamics 365 can help businesses automate routine processes through workflows, AI-driven insights, and tools like Power Automate.
When combined with low-code platforms like Power Automate, your team can build apps to automate work processes without any coding experience required.
Deployed correctly, Dynamics 365 and the surrounding Microsoft ecosystem can streamline and automate many of your business’s processes.
How can I migrate to Microsoft Dynamics 365?
It is usually best to migrate to Microsoft Dynamics 365 with the help of tech experts like ANS.
As Microsoft UK Services Partner of the Year 2024 and an 8-year Microsoft Inner Circle Award Winner, ANS is uniquely positioned to transition your business to Dynamics smoothly.
Whether you’re coming from third-party software or an older version of Dynamics, ANS’s tech experts can guide you every step of the way.
How is Microsoft Dynamics 365 Different from Microsoft 365?
Microsoft 365 centres around Office applications such as PowerPoint, Word and Excel.
On the other hand, Microsoft Dynamics 365 centres around CRM and ERP apps that are helpful for managing customer relationships and streamlining operations.
Dynamics 365 is more useful for business operations, while Microsoft 365 is suited to everyday office tasks.
How does Dynamics 365 support remote work?
As a cloud-based solution, Dynamics 365 allows employees to access business data and tools from any location, promoting remote work and improving productivity across distributed teams.
Your team can stay in the loop about everything, whether they’re working remotely or in person.
Dynamics 365 also has a free mobile application for iOS and Android, giving you secure access on the go.
What support options are available for Dynamics 365?
ANS offer Dynamics 365 managed services that support your Dynamics 365 use.
ANS managed services can help you:
- Minimise downtime
- Access UK-based Microsoft experts
- Use consultancy hours to further improve your system
- Access our library of apps, connectors & packaged solutions
- Schedule training sessions with tech experts
- Access ANS’s on-demand eLearning resources
Get expert help from ANS – Microsoft UK Service Partner of the Year 2024.
Ready to do more, faster?
To learn what Dynamics 365 could do for your team, your customers and your sales, get in touch today.