Dynamics 365.
Work smarter, not harder with ANS’s expertly tailored Dynamics 365.
Brought to you by Microsoft’s top 1% of worldwide partners, Dynamics 365 is a suite of next-gen CRM business applications that deliver AI-driven insights, improve operational efficiency, and enable breakthrough customer experiences – without increasing costs.
You’re in great company with ANS
What is Dynamics 365?
Centralised Business Apps
A cloud-based suite of business applications that helps businesses manage and enhance customer relationships, with seamless data sharing across business tools and departments.
Personalised Experiences
Both commercial and public organisations can build personalised relationships with tools and features designed to enhance customer experiences, drive better sales, and streamline customer service.
AI-Driven
Next-gen CRM-style apps come with native Copilot integration, Generative AI, and predictive insights to provide actionable insights, predict customer behaviour, automate tasks, and enhance decision-making.
MS Dynamics 365 key benefits
Personalised relationships.
CRM apps powered by AI-driven insights to personalise the customer journey and provide a unified view of your customers.
Seamless integration.
Centralised business apps that integrate natively with Microsoft 365 (Teams, Outlook, etc.) and connect with 100s of third-party apps across your organisation.
Get the hours back.
Native Copilot AI assistants automate routine processes, freeing up staff time for more strategic tasks.
Scale as you grow.
Lets you adapt to changing needs, add more capabilities, customise, and extend as your business grows.
MS Dynamics 365 Key Benefits
Personalised relationships.
CRM apps powered by AI-driven insights to personalise the customer journey and provide a unified view of your customers.
Seamless integration.
Centralised business apps that integrate natively with Microsoft 365 (Teams, Outlook, etc.) and connect with 100s of third-party apps across your organisation.
Get the hours back.
Native Copilot AI assistants automate routine processes, freeing up staff time for more strategic tasks.
Scale as you grow.
Lets you adapt to changing needs, add more capabilities, customise, and extend as your business grows.
Business Apps
Do more with Dynamics 365 apps
Microsoft Inner Circle Award 2024-2025
We have been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year. This recognition is given for our consistent performance in delivering innovative solutions, exceptional services, and unparalleled value to help businesses achieve greater success.
With the Inner Circle distinction, we are recognising a group of partners who have excelled at accelerating their customer’s digital transformation with Dynamics 365 and Power Apps solutions.
Peter Jensen | Microsoft Business Application Partner
Unrivalled Microsoft Expertise
As a Microsoft Solutions and Inner Circle Partner, we know how to deliver Dynamics 365 CRM. We’ve done it for 100s of companies. We combine this experience with 20+ years of expertise to create the best Dynamics 365 solutions for businesses like yours.
Our partnership with Microsoft has gone from strength to strength, founded on shared values and a commitment to pushing boundaries for our customers through excellence in cloud, digital transformation, and security. This award comes at a pivotal moment as we enter the era of AI. Collaborating closely with Microsoft is one of the many ways we deliver value to our customers and make innovative technology accessible to all. By addressing the needs of tomorrow today, we are creating a tech movement that everyone wants to be part of.
Richard Thompson | Chief Executive Officer
Fast Deployment
Our Customer Owned Rapid Engagement (CORE) methodology means Dynamics is 80% preconfigured to industry best practices. This means fast, cost-effective installations with room for tweaks to focus on your business outcomes and user adoption.
ANS became an extension of our project team which meant the process of implementation was seamless. This has been the best CRM deployment I have ever been involved in.
James Fleming | Group IT Director
Unlock the full value of Dynamics 365 with us.
Our UK-based Dynamics 365 managed services support your journey throughout. From basic plans to our Centre Of Excellence service, you can get everything from basic maintenance to in-depth training and bespoke solutions.
Explore more ways our managed services can support your business:
Three levels of managed service
Ranging from basic repairs to advanced Centre of Excellence support.
Minimise downtime with expert support
Quickly resolve questions and issues with professional assistance ensuring business continuity. Centre of Excellence as a Service
Leverage ANS experts and extensive e-learning resources to optimise your system and gain valuable insights across Microsoft BizApps.
Cost-effective solutions
Save on in-house tech support while benefiting from inclusive consultancy hours for system growth and expert guidance.Discover your ideal CRM solution
Not sure which CRM solution suits your needs. Answer a few questions about your current setup and goals, and we’ll help you identify the best CRM solution. Whether you’re just starting out or looking to upgrade, this tool will guide you towards the perfect choice.
Complete the short questionnaire to receive tailored recommendations – and take a step closer to optimised CRM solution.
Discover Your Ideal CRM Solution
Customer Stories
How ANS helped businesses leverage Dynamics 365 to drive success.
Customer Story
Empowering the Patient Advocacy Service with Dynamics 365: a journey with ANS
Customer Story
Age UK Islington modernises its CRM system with Dynamics 365
Customer Story
Future Fit Training adopts Dynamics 365
Our Accreditations
Dynamics 365 Brochures
Download our Dynamics brochures
FAQs: Dynamics 365
Is Dynamics 365 an ERP or CRM?
Microsoft Dynamics 365 consists of both ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) applications.
These two applications work together to give organisations an end-to-end view of the customer journey.
- The CRM (front office operations) side focuses on managing customer relationships, sales, marketing, and customer service.
- The ERP (back office operations) side helps your organisation manage its back-end operations, including finance, supply chain, inventory, human resources, and production.
As a Microsoft Solutions Partner for Business Apps, ANS has rolled out Dynamics 365 for thousands of companies.
Please note that ANS specialises in Dynamics 365 Customer Engagement — the CRM side (front office applications) of Dynamics. However, we do work closely with various ERP partners, so we can refer you for those applications if necessary.
ANS also provides Dynamics 365 managed services to oversee Dynamics operations and guide your organisation to success with UK-based tech support and consultancy.
What are the main applications of Dynamics 365 CRM?
The main Dynamics 365’s CRM applications are:
- Sales: Manages customer relationships and drives sales.
- Customer Service: Enhances customer support and satisfaction.
- Field Service: Provides tools for field workers and on-site services.
- Customer Insights – Journeys (Marketing): Helps with campaigns, customer journeys, and lead generation.
ANS also offers CRM modules for charity organisations and training providers, depending on your organisation’s needs.
Is Dynamics 365 cloud-based or on-premises?
Dynamics 365 is primarily cloud-based. The cloud based-version is a SaaS model, so it is hosted by Microsoft (not ANS).
ANS deploys cloud-based Dynamics 365 due to the speed, security, and scalability of cloud hosting.
How does Dynamics 365 integrate with other Microsoft products?
Dynamics 365 integrates natively with other Microsoft tools like Microsoft Office and Teams, helping to keep data updated throughout your workforce’s communications.
Dynamics 365 is built on the Microsoft Power Platform, and therefore integrates natively with other Microsoft products like Azure and LinkedIn.
ANS can help you deploy Dynamics 365 and integrate it with existing Microsoft products in your organisation to maximise efficiency.
What industries can benefit from Dynamics 365?
Dynamics 365 is designed for any industry that needs CRM functionality, including manufacturing, retail, healthcare, finance, the public sector, not-for-profit organisations, and more.
If you’re an organisation that handles data (basically all of them) then you will definitely gain efficiencies from Dynamics 365.
Book in a call with ANS to find out how Dynamics could help take your organisation to the next level.
What is the Power Platform, and how does it work with Dynamics 365?
The Microsoft Power Platform is a Low Code solution that gives your team the ability to create custom apps tailored to their needs without coding expertise – hence the name “low code”.
Power Platform solutions include:
- Power BI
- Power Apps
- Power Automate
- Dataverse
These tools help extend Dynamics 365 by enabling users to create custom apps, automate workflows, and generate reports without needing advanced technical skills.
Can I customise Microsoft Dynamics 365?
Yes, you can customise Microsoft Dynamics 365.
You can configure workflows, build custom apps using Power Apps, and adjust fields and processes to fit your business needs.
ANS’s award-winning technicians can help you customise Dynamics 365 to maximise your benefits and efficiencies.
How does Dynamics 365 improve customer engagement?
Dynamics 365 improves customer engagement through its CRM via:
- Centralising customer data
- Tracking interactions
- Providing AI-driven insights and predictions
- Delivering personalised experiences to customers
- Integrated reporting
- Providing a single view of your customers
- Multichannel outreach
Your staff can manage relationships and improve customer satisfaction, seeing the entire customer journey and pain points from end to end.
This data makes it easier to customise the customer journey and improve relationships at a one-on-one granular level.
Is Dynamics 365 secure?
Yes, Microsoft Dynamics 365 is secure.
Dynamics is built on the Microsoft Azure cloud platform, which includes advanced security features like encryption, role-based access, and compliance with global regulations like GDPR.
ANS’s Dynamics 365 managed services are overseen by UK-based security experts, giving you extra peace of mind.
How can Dynamics 365 help with business automation?
Dynamics 365 can help businesses automate routine processes through workflows, AI-driven insights, and tools like Power Automate.
When combined with low-code platforms like Power Automate, your team can build apps to automate work processes without any coding experience required.
Deployed correctly, Dynamics 365 and the surrounding Microsoft ecosystem can streamline and automate many of your business’s processes.
How can I migrate to Microsoft Dynamics 365?
It is usually best to migrate to Microsoft Dynamics 365 with the help of tech experts like ANS.
As Microsoft UK Services Partner of the Year 2024 and an 8-year Microsoft Inner Circle Award Winner, ANS is uniquely positioned to transition your business to Dynamics smoothly.
Whether you’re coming from third-party software or an older version of Dynamics, ANS’s tech experts can guide you every step of the way.
How is Microsoft Dynamics 365 Different from Microsoft 365?
Microsoft 365 centres around Office applications such as PowerPoint, Word and Excel.
On the other hand, Microsoft Dynamics 365 centres around CRM and ERP apps that are helpful for managing customer relationships and streamlining operations.
Dynamics 365 is more useful for business operations, while Microsoft 365 is suited to everyday office tasks.
How does Dynamics 365 support remote work?
As a cloud-based solution, Dynamics 365 allows employees to access business data and tools from any location, promoting remote work and improving productivity across distributed teams.
Your team can stay in the loop about everything, whether they’re working remotely or in person.
Dynamics 365 also has a free mobile application for iOS and Android, giving you secure access on the go.
What support options are available for Dynamics 365?
ANS offer Dynamics 365 managed services that support your Dynamics 365 use.
ANS managed services can help you:
- Minimise downtime
- Access UK-based Microsoft experts
- Use consultancy hours to further improve your system
- Access ANS’s on-demand eLearning resources
Get expert help from ANS – Microsoft UK Service Partner of the Year 2024.
Ready to do more, faster?
Dynamics 365 could transform your team and your customer relationships. Find out how.