Dynamics 365 Sales.
Watch the sales numbers go up with Dynamics 365 Sales.
Build strong relationships with personalised customer interactions. Foster brand loyalty and sell smarter with an AI-driven CRM solution — Dynamics 365 Sales.
What is Dynamics 365 Sales?
Dynamics 365 Sales is a customer relationship management (CRM) solution designed to help you manage and optimise your sales processes, enhance customer engagement, and drive revenue growth. It features AI-driven insights, automation tools, and seamless integration with Microsoft products to improve sales performance and efficiency.
Dynamics 365 Sales features
360° customer view
Gain a complete, unified view of your customer’s journey from start to finish.
Lead and Opportunity Management
Capture, track, and qualify leads with efficiency, empowering your team to focus on what matters most.
Sales Process Automation
Automate workflows so your sales team can dedicate more time to selling and driving results.
AI-Powered Insights
Leverage AI-driven insights to boost sales and make smarter, data-informed decisions.
Customisable Dashboards
Keep critical parts of your workflow front and centre with easy-to-tailor dashboards.
Native Microsoft Integration
Seamlessly integrate with Microsoft tools like Teams and Outlook, enhancing collaboration and productivity.
Mobile Access
Stay productive on the go with mobile access available for both Android and iOS.
Reporting and Analytics
Access detailed reports and analytics to measure performance, identify trends, and optimise sales strategies.
Dynamics 365 Sales Benefits
Enhanced customer relationships.
Build strong relationships, personalise the customer journey, and get a single view of your customers from end to end.
Close deals faster.
Features like conversation intelligence and opportunity scoring help you optimise your sales.
Get the hours back.
Native Copilot AI assistants automate routine tasks and processes, freeing up sales team to perform high-value tasks.
See real-time data.
AI-driven data insights and reporting help you make informed decisions and adapt to market changes quickly.
Dynamics 365 Sales Benefits
Gain deeper customer insights
Leverage AI-driven analytics for more targeted and personalised interactions.
Create personalised customer journeys
Deliver tailored experiences across all touchpoints, from marketing to service, based on real-time customer data.
Resolve issues faster
Use real-time insights and predictive AI to anticipate and address customer issues proactively.
Improve data flow across teams
Break down silos and improve collaboration by sharing customer and operational data across teams.
Increase productivity
Equips teams with mobile access to information and AI-powered scheduling.
Get hours back
Saves time by automating routine tasks, freeing up time for high-value work with AI-driven automation.
Microsoft Inner Circle Award 2024-2025
We have been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year. This recognition is given for our consistent performance in delivering innovative solutions, exceptional services, and unparalleled value to help businesses achieve greater success.
With the Inner Circle distinction, we are recognising a group of partners who have excelled at accelerating their customer’s digital transformation with Dynamics 365 and Power Apps solutions.
Peter Jensen | Microsoft Business Application Partner
Fast Deployment
We deploy applications in just weeks, not months (depending on the scope), delivering quick wins and driving faster user adoption.
ANS became an extension of our project team which meant the process of implementation was seamless. This has been the best CRM deployment I have ever been involved in.
James Fleming | Group IT Director
24/7 UK-based Support
We offer 24/7/365 UK-based support — always here when you need us. Our ANS experts bring deep product knowledge, backed by extensive experience in implementing Dynamics 365 for hundreds of organisations.
ANS returned with a roadmap to get us where we wanted to be. There weren’t any surprises around pricing, and everything was as we’d hoped. We also received access to eLearning and support portal resources that our previous partner didn’t offer.
Trevor Kerr | Head of Digital - Together Trust
D365 Managed Services
Maximise your Dynamics 365 investment with ANS Managed Services. Our UK-based team offers expert support, from maintenance to bespoke solutions and in-depth training. With flexible plans, including our Centre of Excellence service, we help you scale, optimise, and grow.
I’ve been delighted at the speed that they have been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. Our managed service has increased the pace that we’re able to do things such as configuring more features, adding more processes and making the system work better for us.
Anna Buckman | Global Sales Systems Manager - Socket Mobile
You’re in great company with ANS.
Our Accreditations
Dynamics 365 for Sales
Download the brochure now to explore the key features, benefits, and success stories of Dynamics 365 Sales—and see how AI-driven insights can help you sell smarter and close deals faster.
Don’t just sell—sell smarter with AI. Get your copy today!
FAQs: Dynamics 365 for Sales
What is Dynamics 365 for Sales?
Dynamics 365 for Sales is a customer relationship management (CRM) application developed by Microsoft. It is designed to help businesses manage their sales processes, streamline lead-to-cash workflows, and enhance customer relationships.
How does Dynamics 365 for Sales help in managing sales processes?
Dynamics 365 for Sales helps you to manage sales processes by providing tools for automating and optimising sales processes. It includes features such as lead and opportunity management, pipeline management, and configurable workflows to ensure a systematic approach to sales.
How does AI play a role in Dynamics 365 for Sales?
Dynamics 365 for Sales uses artificial intelligence (AI) to provide intelligent insights, predictive analytics, and recommendations. AI-driven features help sales teams prioritise leads, identify opportunities, and personalise interactions with customers.
Can I customise Dynamics 365 for Sales to meet my business needs?
Yes, you can customise Dynamics 365 for Sales to meet your business needs. You can tailor the application to match your specific processes, terminology, and data requirements. Customisation options include creating custom entities, fields, and workflows.
What standard integrations are available for Dynamics 365 Sales?
Dynamics 365 Sales offers integrations with popular third-party applications and services such as LinkedIn Sales Navigator, Microsoft Power BI, and Adobe Sign for enhanced functionality.
How does Dynamics 365 for Sales assist in customer relationship management?
Dynamics 365 for Sales assists in customer relationship management by centralising customer data, enabling businesses to build and nurture relationships effectively. It provides a 360-degree view of customer interactions, helping sales teams deliver personalised experiences and anticipate customer needs before they come up.
Is Dynamics 365 for Sales suitable for small businesses?
Yes, Dynamics 365 for Sales is suitable for businesses of all sizes. It’s designed to be scalable and offers a range of plans and pricing options to accommodate the needs and budgets of small, medium, and large enterprises.
Can Dynamics 365 Sales generate sales forecasts?
Yes, Dynamics 365 Sales can generate sales forecasts based on historical data, opportunity pipelines, and sales performance metrics to help businesses make informed decisions with the help of AI.
Can Dynamics 365 Sales automate sales processes?
Yes, Dynamics 365 Sales can automate sales processes such as lead routing, follow-up emails, quote generation, and opportunity management. It achieves this using workflow automation and AI-driven insights.
Does Dynamics 365 Sales offer predictive analytics capabilities?
Yes, Dynamics 365 Sales offers predictive analytics capabilities that leverage AI and machine learning algorithms to forecast sales trends, identify high-value leads, and prioritise opportunities.
How do Dynamics 365 Sales licences compare?
D365 Sales Professional licences are subject to the following limitations.
- Up to 15 custom tables.
- Up to 5 guided process flows.
- Up to 2 forms and views.
- Up to 5 system charts and dashboards.
- Up to 15 queues
Dynamics 365 Sales Enterprise licences are not subject to the above capacity limitations.
Sales Professional licences do not receive usage entitlement for Viva Sales and Power Apps, nor sales goals, forecasting, product families, competitor tracking and business units. In contrast to Sales Enterprise, Professional licences do not receive additional accrued cloud data storage capacity.
Ready to do more, faster?
Dynamics 365 Sales could transform your team and your customer relationships. Find out how.