Dynamics 365 Customer Insights.
Know your customers like never before.
Gain AI-driven marketing insights and create personalised customer journeys with Dynamics 365 Customer Insights. Use multichannel messaging to engage customers where they already are, making lead nurturing seamless.
What is Dynamics 365 Customer Insights?
Dynamics 365 Customer Insights is a cloud-based marketing CRM application designed to enhance customer service by personalising customer journeys and leveraging AI-driven, real-time marketing. It boosts creativity with recommended content ideas, while AI-predicted customer lifetime value helps prioritise and personalise messaging to meet each customer’s unique needs and desires.
With Dynamics 365 Customer Insights, the transition to Sales teams is seamless, with a shared timeline of interactions and lead-scoring tools. Nurturing leads becomes effortless with personalised, responsive, and connected customer journeys.
Dynamics 365 Customer Insights Features
Tailored messaging
Elevate customer experiences with timely, personalised content delivered through the right channels.
Engage in real-time
Access up-to-the-minute customer data for real-time insights into campaigns.
Multichannel Support
Reach people where they already engage via SMS, WhatsApp, and email.
AI-powered optimisations
AI capabilities predict customer needs and optimise interactions accordingly.
Lead Nurturing and Sharing
Efficiently manage and share leads with Sales teams to enhance collaboration.
AI-Powered content ideas
Get AI-driven suggestions for fresh and innovative marketing content ideas.
Customer segmentation
Target specific customer segments with tailored messages relevant to their needs, preferences, and behaviors.
Measure your success
Evaluate the effectiveness of your marketing with built-in marketing
dashboards and reports.
Dynamics 365 Customer Insights Benefits
Customise experiences.
Personalise the customer journey based on individual behaviours and preferences, fostering stronger customer loyalty.
Engage across channels.
Connect with people across channels, such as live chat, phone, email, SMS, and social media, wherever they are.
Streamline lead nurturing.
AI-driven analytics enhance lead generation and nurturing, guiding prospects towards becoming loyal customers.
AI-Powered Insights.
Leverage AI-powered real-time analytics for deep insights, precise segmentation, and clear visualisation of customer journeys.
Supporting your Dynamics 365 Customer Insights implementation.
Accelerate your team’s transition to Dynamics 365 Customer Insights with our comprehensive Professional Services implementation. From installation to campaign building, we’ve got you covered.
Get started today with ANS.
Dynamics 365 Customer Insights Benefits
Pique their interest
Personalise the customer journey according to individual behaviours and preferences, enhancing customer loyalty.
Reach people where they are
Multichannel capabilities let you reach people via various platforms like live chat, phone, email, SMS, and social media.
Get the hours back
Self-service portals, Copilot AI assistants and automation speed up common tasks, giving hours back to customer service agents.
Make lead nurturing a breeze
AI-driven analytics improve lead generation and nurturing processes, helping convert prospects into loyal customers.
Microsoft Inner Circle Award 2024-2025.
We have been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year. This recognition is given for our consistent performance in delivering innovative solutions, exceptional services, and unparalleled value to help businesses achieve greater success.
With the Inner Circle distinction, we are recognising a group of partners who have excelled at accelerating their customer’s digital transformation with Dynamics 365 and Power Apps solutions.
Peter Jensen | Microsoft Business Application Partner
Fast Deployment.
We deploy applications in just weeks, not months (depending on the scope), delivering quick wins and driving faster user adoption.
ANS became an extension of our project team which meant the process of implementation was seamless. This has been the best CRM deployment I have ever been involved in.
James Fleming | Group IT Director
24/7 UK-based Support.
We offer 24/7/365 UK-based support — always here when you need us. Our ANS experts bring deep product knowledge, backed by extensive experience in implementing Dynamics 365 for hundreds of organisations.
ANS returned with a roadmap to get us where we wanted to be. There weren’t any surprises around pricing, and everything was as we’d hoped. We also received access to eLearning and support portal resources that our previous partner didn’t offer.
Trevor Kerr | Head of Digital - Together Trust
D365 Managed Services
Maximise your Dynamics 365 investment with ANS Managed Services. Our UK-based team offers expert support, from maintenance to bespoke solutions and in-depth training. With flexible plans, including our Centre of Excellence service, we help you scale, optimise, and grow.
I’ve been delighted at the speed that they have been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. Our managed service has increased the pace that we’re able to do things such as configuring more features, adding more processes and making the system work better for us.
Anna Buckman | Global Sales Systems Manager - Socket Mobile
You’re in great company with ANS.
Our Accredititions
Dynamics 365 Customer Insights
Explore the key features and benefits of Dynamics 365 Customer Insights – Journeys and discover how AI-driven insights can help you understand your customers better and drive personalised experiences.
Don’t just engage—engage smarter with AI. Get your copy today!
FAQs: Dynamics 365 Customer Insights
What is the new Dynamics 365 Customer Insights?
Dynamics 365 Customer Insights now combines the previously separate Dynamics 365 Customer Insights and Dynamics 365 Marketing into a single, comprehensive marketing solution.
While the name remains the same, the new offering includes both Customer Insights – Journeys (formerly Dynamics 365 Marketing) and Customer Insights – Data (previously the standalone Customer Insights).
Is this implementation approach right for me?
Our accelerated approach is designed for marketing teams that are:
- On a budget and want to avoid large setup costs.
- Short on time and want to quickly get started to build campaigns and send messages.
- Looking to implement a system that will create early success which they can grow into.
Looking for a bespoke sales and marketing CRM project? Contact us today to find about our scope-led approach.
When will I go live with Dynamics 365 Marketing?
The time to complete the onboarding program may vary depending on individual requirements and your availability. This will be discussed during the initial review, but a realistic timeframe will be a project delivered over 2-4 weeks.
How can ANS help us plan and execute our campaigns?
This onboarding programme is a collaborative effort between ANS and your organisation. Our goal is to help you get started and succeed with Dynamics 365 Marketing.
We will provide guidance and support to ensure you have a solid foundation to quickly launch your initial campaign.
With our managed services, you can count on our team to be there for you every step of the way. We’ll answer your questions and provide ongoing support to help you maximise the value of Dynamics 365 Marketing.
What training is provided?
You’ll have access to our library of Dynamics 365 eLearning modules, featuring the essential processes and functionality to help everyone quickly gain familiarity and confidence using Dynamics. Tutor-led training courses can be scheduled by allocating time from your ANS managed service subscription.
What support will I receive?
Your team will have access to our helpdesk to resolve any Dynamics 365 Marketing issues and questions. Your subscription also includes access to technical consultancy and training resources to configure changes to your system and give you as much knowledge transfer as you need.
How is Dynamics 365 Marketing licensed?
Dynamics 365 Marketing is tenant-based and metered by the number of contacts used, unlike other Dynamics 365 apps licensed per-user.
Customers with a minimum of ten qualifying Dynamics 365 licences can deploy the marketing app from £616.50+VAT per month. Qualifying licensing include Enterprise and Professional licences.
For new customers or existing Dynamics 365 users with fewer than ten qualifying licences, the price for Dynamics 365 Marketing starts from £1232.90+VAT per month.
These rates include capacity for up to 10,000 marketing contacts, 100,000 marketing interactions and 1,000 SMS messages per month.
Customer Voice is the recommended solution to distribute surveys using Dynamics 365 Marketing. The above licences include usage for Customer Voice with a capacity of up to 2,000 survey responses per month.
Ready to do more, faster?
Dynamics 365 Sales could transform your team and your customer relationships. Find out how.