Dynamics 365 Field Service.
Get your schedule in gear with Dynamics 365 Field Service.Â
Maximise your service operation efficiency with generative AI to enhance workflows and decision-making. Keep both field technicians and customers informed every step of the way.
What is Dynamics 365 Field Service?
Dynamics 365 Field Service is a cloud-based application that helps organisations optimise on-site service delivery through workflow automation, intelligent scheduling, and mobility. It streamlines work order management, minimising travel time and costs.
Customers benefit from automated service communications, accurate arrival times, and real-time status updates, enhancing overall satisfaction. Additionally, Dynamics 365 Field Service includes native AI and Copilot capabilities, optimising scheduling and supporting smarter decision-making.
Dynamics 365 Field Service Features
Generative AI assistance
Empowers managers, dispatchers, and technicians to streamline workflows and maximise efficiency.
Intelligent scheduling
Enables service agents to quickly optimise and adjust schedules to meet evolving demands.
Inventory management
Helps you monitor stock levels and stay on top of inspections, maintenance, and repairs.
Real-time updates
Real-time updates and communication between technicians, dispatchers, and customers.
Actionable insights
AI-powered insights provide real-time dashboards to help you identify opportunities for improvement.
Automation
Copilot AI agents automate time-consuming tasks, freeing up agents to focus on high value tasks.
iOS & Android app
The intuitive mobile app guides technicians through tasks, schedule changes, and service work in real-time.
Dynamics 365 Field Service Benefits
Boost first-time fix rates.
Equip technicians with timely data and collaboration tools to efficiently fulfil work orders the first time.
Optimise resources.
Quickly optimise dispatch processes and minimise travel time, reducing costs and hours for the frontline workforce.
Stay flexible.
Help agents quickly reshuffle schedules when problems arise with AI scheduling assistance.
Enhance customer communication.
Give customers accurate arrival times, status updates, and service reminders, improving overall satisfaction.
Microsoft Inner Circle Award 2024-2025.
We have been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year. This recognition is given for our consistent performance in delivering innovative solutions, exceptional services, and unparalleled value to help businesses achieve greater success.
With the Inner Circle distinction, we are recognising a group of partners who have excelled at accelerating their customer’s digital transformation with Dynamics 365 and Power Apps solutions.
Peter Jensen | Microsoft Business Application Partner
Fast Deployment.
We deploy applications in just weeks, not months (depending on the scope), delivering quick wins and driving faster user adoption.
ANS became an extension of our project team which meant the process of implementation was seamless. This has been the best CRM deployment I have ever been involved in.
James Fleming | Group IT Director
24/7 UK-based Support.
We offer 24/7/365 UK-based support — always here when you need us. Our ANS experts bring deep product knowledge, backed by extensive experience in implementing Dynamics 365 for hundreds of organisations.
ANS returned with a roadmap to get us where we wanted to be. There weren’t any surprises around pricing, and everything was as we’d hoped. We also received access to eLearning and support portal resources that our previous partner didn’t offer.
Trevor Kerr | Head of Digital - Together Trust
D365 Managed Services
Maximise your Dynamics 365 investment with ANS Managed Services. Our UK-based team offers expert support, from maintenance to bespoke solutions and in-depth training. With flexible plans, including our Centre of Excellence service, we help you scale, optimise, and grow.
I’ve been delighted at the speed that they have been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. Our managed service has increased the pace that we’re able to do things such as configuring more features, adding more processes and making the system work better for us.
Anna Buckman | Global Sales Systems Manager - Socket Mobile
You’re in great company with ANS.
Our Accreditations
FAQs: Dynamics 365 Field Service
What support will I receive?
Through our managed services or Centre of Excellence subscription, you can access support to resolve any Dynamics 365 issues and questions. Use inclusive service hours to schedule technical consultancy and training sessions to implement system changes and give you as much knowledge transfer as you need.
What types of organisations use Dynamics 365 Field Service?
Businesses across multiple industries use Dynamics 365 Field Service to drive their digital transformation. This includes service organisations that provide on-site equipment installation and break-fix repair. Our customers also include companies in the healthcare, maintenance and manufacturing sectors
How do teams work with Field Service?
Field Service users include:
- Service Managers to oversee service delivery and track performance.
- Dispatchers to review incoming orders and schedule the resources.
- Field Technicians to keep on top of their assigned work orders.
How are work orders handled?
Work orders detail jobs and resources created from cases or scheduled through agreements and opportunities. Technicians receive order detail on their mobile device and capture signoffs once jobs are complete.
How does Dynamics Field Service handle agreements?
Agreement entities provide the framework to automatically generate work orders and invoices. For maintenance work, an agreement record can define the frequency that work orders are generated and the detail of that work order.
Ready to do more, faster?
Dynamics 365 Field Service can transform your team's efficiency and elevate customer relationships. Discover how it can make a difference today.