Our Managed Services Team is in need of an experienced Power Platform Support Analyst You will be working within a close-knit and highly skilled Service Desk team as you support and manage our customer base. If you want to work for the UK's leading Digital and Cloud experts who are a Microsoft Azure Expert MSP, then you've come to the right place.

The Role Working from our Manchester office within a close-knit and highly skilled service desk team as a Power Platform Support Analyst, you will be responsible for supporting and managing our customer base from our service desk.

As part of your role you will work to agreed SLA’s, delivering quick resolutions and a high level of customer service. You will need strong communication skills, team working, customer centric focus and the ability to work in a fastpaced environment! ANS are searching for the right candidate with the right attitude, we will provide any and all technical training required.

In this role, you'll be responsible for:

Service Level Management
- Ensure all tickets are managed within service level agreements and KPI’s.
- Hold an understanding of SLA tables and the priority matrix.
- Ensure clear ticket updates
- Work within ITIL framework service delivery procedures
- Contribute towards continuous service improvement alongside service managers
Incident Management
Major/Incident Management
- Business/Customer impact management and support
- Provide OOH support for business-critical issues to our customers.
Change Management
Problem Management
- Raise awareness of issues to Problem Manager and assisting with resolutions
- Investigate problems providing root cause analysis

This role also includes the progression and support of Microsoft Power Apps Services and the relevant certifications required.

What this role will provide

Exposure to Power Platform and D365 CE support tickets
Customisation and Configuration of Microsoft Power Platform (Dataflex/CDS, Power Apps, Power Automate, D365 CE)
Knowledge and Exposure of Full Microsoft Power Platform
Exposure to Project Delivery for PowerApps, D365 CE, Dataflex/CDS, Portals
Deeper Exposure to PowerApp Build and Configuration
Working with customers to manage their Business As Usual roadmap (BAU)
Extensive onboarding learning program from an award winning Microsoft Partner
Support and guidance to Microsoft Certifications and Accreditations as shown below

Are you the person we're looking for?

Essential
Desirable

For the right candidate with relevant experience, training will be provided towards attaining further vendor certifications in company driven products and technologies.

What this role will provide

Exposure to Power Platform and D365 CE support tickets
Customisation and Configuration of Microsoft Power Platform (Dataflex/CDS, Power Apps, Power Automate, D365 CE)
Knowledge and Exposure of Full Microsoft Power Platform
Exposure to Project Delivery for PowerApps, D365 CE, Dataflex/CDS, Portals
Deeper Exposure to PowerApp Build and Configuration
Working with customers to manage their Business As Usual roadmap (BAU)
Extensive onboarding learning program from an award winning Microsoft Partner
Support and guidance to Microsoft Certifications and Accreditations as shown below

Certification Path

PL-100 Power Platform App Maker Associate
PL-200 Power Platform Functional Consultant Associate
MB 210/20/30/40 Microsoft Functional Consultant Associate
PL-400 Power Platform Developer Associate

What’s in it for you?

As a Sunday Times Top 100 Best Companies business, we like to reward our employees for their commitment. We live by our work hard, play hard culture which means you’ll take advantage of our benefits package that’s bursting at the seams with goodies including healthcare, birthday’s off, extravagant seasonal parties, discounts off at your favourite restaurants and not forgetting our monthly Champagne Fridays.

Click here to view a few of our favourite benefits.

Why work for ANS?

There has never been a more exciting time to work in the technology industry and as leading Cloud and Digital Experts, we’re committed to helping the UK’s forward-thinking public and commercial sector organisations embrace the most exciting, life-changing and life-enhancing technologies.

If you join ANS, the opportunities are endless! With our varied client base, you’ll not only be helping your favourite e-commerce brands to engage with you more, you'll also help NHS trusts to leverage the power of artificial intelligence to help diagnose patients faster.

From humble beginnings in 1996, ANS has since grown to 300 strong and has offices in Manchester and London with clients around the globe.

To find out more about ANS including the sectors we work within and the technologies we leverage, click here.

ANS Group Ltd are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

Think you’ve got what it takes? Apply today.

We look forward to hearing from you.

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