Ben Clarke, our Director of Managed Services Support, delves into the evolving role of AI in Managed Services and what to expect in 2025.
As we celebrate the festive season and look ahead to 2025, it’s clear that AI and automation are transforming the way businesses operate. These technologies are not only driving efficiency and saving time but also enabling a shift towards more strategic, value-driven work.
For managed services teams in particular, AI and automation have traditionally been used to streamline processes, eliminate human error, and enhance customer value. But the role of AI is expanding rapidly in this space, snowballing to elevate standards of service delivery and giving teams a competitive edge.
As we look ahead to 2025, the role of AI in managed services is poised to expand even further. AI will increasingly be relied upon to handle customer alerts, analyse large volumes of data from monitoring platforms, and generate more accurate and insightful reports. This will allow customer success managers to engage more deeply with their clients, fostering stronger relationships and driving higher renewal rates.
To learn more, read Ben’s blog in Computer Weekly here Decking the halls with AI: the evolution of managed services | Computer Weekly.