Join us for an exclusive event focused on The Future of Citizen-Centric Government Services. Together, we’ll explore how Microsoft Dynamics CRM can transform citizen engagement and streamline operational efficiency, empowering government organizations to achieve their objectives seamlessly.

Key takeaways:

1. The Future of Citizen-Centric Government Services
   • Key Question: How can Microsoft Dynamics CRM drive better citizen engagement and operational efficiency?
2. Strategic Vision and Planning
   • Key Question: What are the critical steps and common pitfalls in aligning CRM implementation with government objectives?
3. Tackling Data Challenges
   • Key Question: How can governments ensure data security, privacy, and compliance while harnessing the full potential of CRM?
4. Integration and Personalisation in Public Services
   • Key Question: What role does customisation play in delivering tailored solutions for different departments?
5. Achieving Long-term Success
   • Key Question: What metrics and strategies can central government organizations use to measure CRM success and ensure continuous improvement?

This event is an excellent opportunity to gain valuable insights, share experiences with peers, and chart a roadmap for impactful CRM strategies in government services.

Meet the speakers...

Parm Singh

Microsoft Business Applications Exec for Public Safety

A seasoned expert with over seven years at Microsoft and five years as a Senior Business Application Specialist, Parm has been instrumental in driving digital transformation within the Public Safety and Justice sectors across the UK.

Chris Huntingford

Director of AI

Chris Huntingford, a well estabilished Microsoft MVP and Director of AI at ANS, brings a wealth of expertise as an architect in Power Platform and Dynamics 365 for retail. Chris is dedicated to shaping ecosystems that empower organizations to modernise and optimise organisations technological workflows. His commitment lies in fostering innovation and addressing business challenges securely within these dynamic ecosystems.

Nigel Cottam

Public Sector Account Director

Nigel Cottam is a seasoned professional with extensive experience in public sector business applications and a proven track record of driving impactful transformation. At ANS, he has been a valued team member for over a year collaborating with Public Sector leaders to enhance citizen services, optimize operational agility, and bolster governance—all while mitigating risks and maximizing the value of their Microsoft investments.