An ITIL aligned Service Desk Manager with over 4 years of MSP experience. With a data-driven approach and a strong focus on continuous improvement, I lead and nurture engineers to deliver excellent technical support. Known for my strategic planning and problem-solving abilities, I thrive in a fast-paced environment ensuring people, technology, processes and suppliers align. My background in service delivery and commercial operations allows me to appreciate the bigger picture and be the bridge between IT and the leadership team.

An Account Manager within ANS' SMB team, supporting a range of businesses with their digital transformation journeys. Previously worked for 3 years within the Microsoft Eco-System, I'm passionate about how we can play a part in our customers' business goals through technology.

Group Board Director, shareholder and the Head of Operations at Royce Peeling Green, a firm which provides a wide range of support to a variety of clients - putting people at the heart of everything it does. My role is broad ranging, utilising my strategic critical thinking and leadership skills to solve complex problems and implement sound solutions to further enhance RPG's solid foundations.

Frank Albani is the Manager of MSP Customer Success at Nerdio. Frank leads a team of experts who are adept at guiding Manage Service Providers on how to best support their customers advising on how to best utilize their resources, time, money and pass on those benefits. Having spent over 10 years in service provider roles that spanned engineering, account management, consulting and more, Frank now passionately helps partners and Manages Service Providers to navigate new technologies and be efficient along every step of their cloud journey.

Alex Dalglish has worked as a UK Territory Manager at Microsoft for almost three years with an extensive background in tech services and has worked closely with ANS on building relationships with industry experts and customers.